Spring Hospitality Training

WHO SHOULD ATTEND? ANYONE WORKING WITH CUSTOMERS
What happens when a guest encounters your place of business? Every encounter makes an impression and holds the power to nurture your relationship or nix it - that is, to build your business or bruise it. Now, Laurie shares her insights on how to help improve your hospitality.

This fast-paced, interactive session is designed specifically for South Dakota and includes practical action steps that can be implemented immediately, regardless of your product or service.

Attendees Learn:

• 3 different encounter points and how to excel at each
• 8 tabroo words and phrases to remove from your vocabulary and what to say instead
• High-impact opportunities to shine that the competition is most likely missing

About the Speaker:
Laurie is a certified speaking professional, a designation held by less than 12% of speakers worldwide. During a 20-year career in the healthcare field she became known as the "go-to source" for customer service training in her industry. Two decades ago she formed her own professional training company dedicated to customer service and staff development. Laurie is a published author who speaks from a practical point of view and is known for her quick wit and slightly sarcastic sense of humor. She will make you laugh with a perfect blend of humor and content that matters to your career.

This Spring Hospitality Training is brought to you by: South Dakota Department of Tourism. Happy National Travel & Tourism Week!